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HomeMy WebLinkAbout2018 Strategic Plan Five Year Update_Rev. October 31, 2018Attachment 1 Five Year Update to Building The Living City, the TRCA 2013-2022 Strategic Plan DRAFT for Board of Directors Review Draft Contents Messagefrom the CEO..................................................................................................................................................... 2 1. Background Information and Strategic Plan Update Description.................................................................................. 3 2. Opportunities and Challenges...................................................................................................................................... 5 3. Strategy Updates.......................................................................................................................................................... 6 Strategy 1— Green the Toronto region's economy....................................................................................................... 6 Strategy 2 — Manage our regional water resources for current and future generations ................................................ 8 Strategy 3 — Rethink greenspace to maximize its value................................................................................................10 Strategy 4— Create complete communities that integrate nature and the built environment......................................12 Strategy 5 — Foster sustainable citizenship ................................. Strategy 6—Tell the story of the Toronto region ......................... Strategy 7— Build partnerships and new business models.........., Strategy 8— Gather and share the best sustainability knowledge 14 16 179 Strategy 9 — Measure performance.............................................................................................................................22 Strategy 10—Accelerate innovation............................................................................................................................24 Strategy11— Invest in our staff...................................................................................................................................26 Strategy 12— Facilitate a region -wide approach to sustainability.................................................................................28 3. Executing and Maintaining Progress on our Updated Strategic Plan........................................................................29 Draft Message from the CEO When I became Chief Executive Officer a year ago, I quickly recognized the value of the 2013-2022 strategic plan in providing direction to the organization. The strategic plan outlines priorities and describes how the diverse range of TRCA projects and programs move us towards a future where communities in the jurisdiction become more sustainable and prosper through the work of TRCA and stakeholders. Since 2013, the strategic plan has helped guide TRCA's work and communicate how the organization is moving forward on significant priorities. The 12 core strategies of the plan remain relevant, but updated strategic directions are needed to reflect a changing operating environment, achieve efficiencies in service delivery, better support the traditional conservation authority mandate, and to achieve shared objectives with member municipalities and stakeholders. TRCA has updated and focused the priorities in this document in order to guide business planning and program delivery over the next five years. Additionally, TRCA must think further ahead to the needs of the organization and partners beyond the five-year timeframe addressed in this plan. TRCA must develop and execute on a bold work plan of projects and programs that, if funded, will help address risks to public health, safety and property in the jurisdiction for the forseeable future. TRCA must further develop our employee culture so it becomes more solution driven and service oriented to achieve service excellence for partners, customers and the broader community, and to address the challenges facing our growing jurisdiction. While the existing 2013 objectives remain valid, stakeholders have requested a renewed focus on the organization's mandate. The purpose of a conservation authority is to provide, in the area over which it has jurisdiction, programs and services designed to further the conservation, restoration, development and management of natural resources other than gas, oil, coal and minerals. This strategic plan update reflects this objective and the refreshed desired outcomes and priorities will help guide the organization to execute on key initiatives. This document explains how TRCA is moving forward to track and report on progress through measures including performance indicators and projected accomplishments. TRCA annual reports will now be linked specifically to the outcomes and priorities outlined in this update, and we will evaluate performance — including my own — on our success in achieving them. The exchange of ideas that occurred in developing this update have led to more focused priorities for consideration by our Board of Directors. I am confident that together, we have identified the right combination of ongoing programs, projects and renewed areas of focus, that align well with TRCA's mandated responsibilities and enable the organization to continue making a profound, positive impact on the environment and quality of in one of the fastest growing regions in North America. John MacKenzie Chief Executive Officer October 2018 Draft 12 1. Background Information and Strategic Plan Update Description Building the Living City is the 10 -year Board Authority endorsed TRCA Strategic Plan that set the directions that the organization is currently pursuing. It was founded on the reaffirmation of the organization's commitment to the ideals on which Conservation Authorities were founded over 70 years ago, which are to safeguard and enhance the health and wellbeing of watershed communities through the protection and restoration of the natural environment and the ecological services the environment provides. TRCA vast jurisdiction comprises the following nine watersheds, plus their collective Lake Ontario waterfront shorelines, including in alphabetical order: Carruthers Creek Don River Duffins Creek Etobicoke Creek Highland Creek Humber River Mimico Creek Petticoat Creek Rouge River These watersheds span 6 upper tier and 15 lower tier municipalities, which based on recent population data provided by the Ministry of Natural Resources and Forestry, reflects the following populations: Draft 13 % of Upper Tier Lower Tier Municipality Population Municipality Municipality within TRCA's Jurisdiction Dufferin County Mono (Town) 5 Durham Region Ajax (Town) 86 Durham Region Pickering (City) 95 Durham Region Uxbridge (Township) 19 Peel Region Brampton (City) 63 Peel Region Caledon (Town) 55 Peel Region Mississauga (City) 33 Simcoe County Adjala-Tosorontio (Township) 4 Toronto Toronto (City) 100 York Region Aurora (Town) 4 York Region King (Township) 45 York Region Markham (City) 100 York Region Richmond Hill (Town) 99 York Region Vaughan (City) 100 York Region Whitchu rch-Stouffvi lie (Town) 43 Draft 13 Over 3.5 million live within TRCA managed watersheds and many others work in and visit destinations across our jurisdiction. The population within our jurisdiction is expected to grow significantly in the years to come. TRCA will continue the vital work of protecting the integrity and health of the rivers and creeks in the jurisdiction, developing a system of green and natural spaces that sustains local ecosystems, and advancing the transition to sustainable living that will improve people's lives within our growing region. The context for TRCA's work is complex and continuously evolving, making it important to adapt the organization's strategic direction so that it remains relevant. Through this document which comes at the mid- way point of the life cycle of the ten year strategic plan, TRCA has reflected on leamings over the past five years and started to think about the broader future by moving towards longer term bolder objectives, and indicators that can track progress and performance measures. TRCA will continue to operate according to the framework of the 12 core strategies that were identified in the original strategic plan. For each of these 12 core strategies, this document will: • Revise objectives with clear outcome statements that update and clarify priorities, and strengthen the organization's ability to measure and report on progress; • Highlight prominent TRCA accomplishments over the past five years; • Identify key projected accomplishments that will help accelerate progress in the next five years; and • Outline opportunities to measure how effectively TRCA is progressing toward realizing the projected accomplishments. Draft 14 2. Opportunities and Challenges When developing the original strategic plan document, TRCA accounted for priorities, issues and trends in the jurisdiction, as well as factors and forces at provincial, national and international scales that could impact the organization's work. As TRCA looks forward to the next five years, here are some of the new opportunities and challenges that are taken into account in this document. Provincial Policy: Recent Ontario legislative and policy updates directly impact TRCA's service areas. In light of these, TRCA will provide the expertise needed to help member municipalities reflect new provincial policy directions related to growth and planning such as, watershed planning policies required as part of the Growth Plan and to conduct required asset management planning involving assets and green infrastructure. TRCA watershed plans will be updated to reflect the latest science, planned growth, and will set renewed priorities for watershed planning and restoration. TRCA will continue to link watershed management activities with efforts to protect Lake Ontario, while identifying, demonstrating and sharing best practices in water management. TRCA will continue to strive to achieve efficiencies in facilitating growth and planned development including the delivery of permit planning and infrastructure reviews through coordination between customers, member municipalities and stakeholders in these processes. Climate: The associated risks and impacts in TRCA's jurisdiction are increasing due to population growth intensification, severe weather events, and aging infrastructure. Reducing the risk and potential for costly flooding, pollution and erosion damage remains a primary objective of the organization. TRCA will continue to support efforts by member municipalities and senior levels of government to respond to climate risks by helping to build infrastructure that is more resilient to flood and erosion hazards, providing expertise in predicting the effects of climate on watersheds and communities, and connecting stakeholders with the knowledge and technologies that they require. TRCA has prepared a work plan for over $500 million of projects and plans that, if funded by member municipalities and senior levels of government, will better protect existing infrastructure, house and help to ensure public health and safety . Urban (Re)Development and Continued Economic Growth in the GTAH: Development proposals in TRCA's jurisdiction present new opportunities to improve water management, rebuild infrastructure, and make existing and new urban areas more livable and resilient. Additionally, population and employment growth, together with intensification, are decreasing available per capita greenspace and stressing existing parks and natural systems. TRCA will continue to support municipalities with policy and design expertise for implementing innovative water and greenspace management and infrastructure solutions in developing and redeveloping urban areas. TRCA will build support for the protection, acquisition and sound management of greenspace in urbanizing environments through timely review of projects and plans taking into account regulatory requirements, TRCA plans and strategies and the needs of stakeholders. Collective Action: As the number of organizations engaged in environmental initiatives in the Toronto region grows creating more capacity and competition for government resources, there is increasing recognition of the need for regional -scale coordination to achieve efficiencies. Greater onus is also being placed on government agencies to consult and engage more effectivelyIatieR. TRCA will use its strength as a convener to increase coordination and efficient delivery of services in the growing network of organizations, academic institutions and governments working on environmental issues throughout the jurisdiction. TRCA will also engage the broader community in designing and delivering education, stewardship and cultural heritage programs to reflect their needs. Draft 15 3. Strategy Updates Strategy 1 — Green the Toronto region's economy Supporting the transition to a strong, green economy continues to be a critical priority for TRCA's partners. Long-term prosperity in the jurisdiction and global sustainability requires industries, businesses and consumers to achieve planned employment and economic objectives while reducing the environmental footprint of the economy. It is also important to recognize that the green infrastructure industry and restoration economy, of which TRCA is a part, makes major contributions to regional economic development and community wellbeing. Desired Outcomes Sustainability measures implemented in all major new developments and in retrofits of existing developments to reduce environmental impacts. 2. Ecologically sound agricultural practices on TRCA managed lands in support of community economic development and agricultural viability objectives. 3. Green infrastructure projects and training programs to support governments and industry in their efforts to renew and deliver efficient and resilient infrastructure in more sustainable new developments and in neighbourhood retrofits. 2013-2017 Accomplishments Since 2013. TRCA has: facilitated the market adoption of effective new green building practices and technologies throughout the jurisdiction. For example, in partnership with industry TRCA piloted new construction technologies at The Living City Campus at Kortright Centre for Conservation; encouraged the adoption of more sustainable practices and new building technologies in new developments (e.g., Toronto Waterfront), and designed a new head office that demonstrates leadership in green office building design and construction. helped create and strengthen partnerships between public, private, institutions and non-profit sectors to support the adoption of green infrastructure policy and investments by senior levels of government across the jurisdiction through the Green Infrastructure Ontario Coalition, Eoo Health Ontario and the Ontario Climate Consortium. demonstrated TRCA's commitment and capacity for helping newcomers and professionals with environmental expertise enter the workforce to support required green industry niches/skills through the Professional Access Into Employment (PATE) program and through expert training sessions such as the TRCA and International Erosion Control Association (TRIECA) Conference. Projected Strategic Accomplishments (2018 — 2022) Be at the forefront of providing input into the development of provincial and municipal policies and guidelines relating to planning and sustainable development and TRCA's core objectives. Expand TRCA's fee-for-service work for governmental, private sector and not-for-profit stakeholders, to facilitate the efficient delivery of green infrastructure and sustainability projects in areas of TRCA expertise. Seize opportunities for integrating more sustainable technologies and sustainable development certifications in the design and construction of new development and in retrofits of existing communities in the jurisdiction. Draft Expand the Partners in Project Green Eco -Zone program to include emerging employment areas across the jurisdiction subject to partner funding. Measuring Performance TRCA will track the environmental performance, greenhouse gas reduction, energy conservation and cost savings of stakeholders and partners that participate in our programs. Progress and success will be tracked and measured through TRCA's business intelligence tool, Centralized Planning and Reporting (CPR). Draft Strategy 2 — Manage our regional water resources for current and future generations Clean water is a precious and limited resource that needs to be valued and protected. Flooding, urban development and unsustainable agricultural and industrial practices continue to negatively impact rivers, streams and Lake Ontario. To safeguard drinking water supply, the health of aquatic ecosystems, and to protect communities from flooding, TRCA must continue working with its municipal partners to prioritize the protection, restoration, and safe management of water resources. Desired Outcomes Natural aquatic ecosystem functions within the nine watersheds are protected and enhanced using the best available tools and data to target investment for the best results. 2. Adaptive measures to address climate change are integrated into infrastructure projects to ensure their durability and resilience. 3. Toronto Region waterways are suitable for swimming, fishing, and recreational activities. 4. Source water quality and quantity is maintained or improved. 5. Known flood and erosion risks as part of the Erosion and Hazard Mitigation Strategy which includes hundreds of proposed projects and plans to address known risks in the jurisdiction are being addressed by TRCA and stakeholders on a priority basis. 2013-2017 Accomplishments Since 2013, TRCA has: played an instrumental role in protecting property and infrastructure from flooding at the Lower Don River and downtown Toronto to facilitate major redevelopments. For example, working with Waterfront Toronto and Infrastructure Ontario, TRCA reduced flood risks for more than 200 hectares of downtown Toronto, allowing redevelopment of the Pan Am Athletes Village and several major private sector projects to proceed. implemented over $45 million in erosion risk management projects to protect public safety, essential infrastructure, recreational trails and treasured greenspace along the region's waterways including protecting major transportation, sewer and water systems that travel through the Regions of York, Durham, Peel and the City of Toronto. finalized the Toronto and Region Source Water Protection Assessment Report which identified vulnerable areas and potential future threats to municipal drinking water supplies to inform the review of projects and plans. Projected Strategic Accomplishments (2018 — 2022) Develop a bold work plan as part efthat includes TRCA's Erosion and Hazard Mitigation Strategy of comprising over $500 million in projects to address known erosion, flooding and required infrastructure upgrades at over 250 sites. Work with municipal partners to implement flood remediation, erosion monitoring, maintenance work, stormwater system retrofits, low impact developments, green infrastructure, and water quality and habitat restoration projects to realize more sustainable developments (e.g. Toronto Portlands, Vaughan Metropolitan Centre, Brampton Riverwalk, Markham Centre). Draft Engage with local communities to increase awareness about issues facing water resources and their importance to the health and well-being of the jurisdiction. Monitor the health of the watersheds through the Regional Watershed Monitoring Program and through work with academic institutions. Reduce flood risks and protect communities through continuous improvements to TRCA's flood forecasting and warning program. Measuring Performance Water quality and biodiversity, monitored through TRCA's Regional Watershed Monitoring Program, will continue as the main indicators of aquatic ecosystem health. TRCA will maintain and improve erosion management, stream flow hydrology and update modelling for flood forecasting. TRCA will continue to use state of the art technologies and science for continuous improvement. Progress and success will be tracked and measured through CPR. Draft Strategy 3 — Rethink greenspace to maximize its value The extensive ravine network and greenspace system of the Toronto region, which provides linkages through communities and nature experiences within minutes of Toronto's downtown and Urban Growth Centers throughout the jurisdiction, is key to the region's appeal and prosperity. Evidence from around the world increasingly demonstrates a clear connection between greenspace and the health and well-being of communities. As the population of the region continues to grow rapidly, TRCA needs to sustain, improve , expand, and program the system of protected greenspace in order to meet the needs of communities while protecting natural heritage. Desired Outcomes TRCA watershed communities benefit from a well-connected network of accessible greenspace including regional connections from Lake Ontario to the Oak Ridges Moraine and Niagara Escarpment via the Humber, Duffins, Don, Etobicoke, Rouge and the little Rouge River Corridors. 2. The region's natural heritage system is protected to support, maintain, and enhance existing biodiversity and ecological functions. 3. A larger total area of protected greenspace is achieved throughout the jurisdiction. 2013-2017 Accomplishments Since 2013, TRCA has: completed major environmental assessments and studies such as the Scarborough Waterfront EA, Richmond Hill Corridor Conservation Reserve Master Plan, and Goodwood Tract Trail Plan to set the stage for infrastructure investment including flood protection and erosion works, the development of trails, accessible community spaces and newly restored habitats. supported municipalities in incorporating updated natural heritage system mapping and policies into their Official Plans and, as part of their asset management, helped them assess the state of their urban forests and develop long-term plans to maintain them. improved public access to greenspace by acquiring almost 700 acres of new public greenspace and partnered with government agencies, municipalities and NGOs to formalize over 800 kilometres of the regional trail system throughout the jurisdiction. worked with municipal social services departments to develop nature -based therapy programs to introduce diverse groups of users to TRCA owned greenspace. Projected Strategic Accomplishments (2018 — 2022) Achieve the most appropriate use of TRCA's inventory of lands and facilities while respecting cultural heritage and environmental values. Invest in aging infrastructure across TRCA's Conservation Areas and public spaces in order to provide safe, accessible, and functional facilities to the public. Secure, restore, and where appropriate, provide more accessible greenspace as part of the technical review of proposed projects and plans. Update TRCA's Terrestrial Natural Heritage System Strategy, the Regional Trail System Strategy, TRCA's Living City Policies and their associated technical guidelines to inform technical reviews of Draft 110 Advance priority greenspace and community initiatives of Toronto and Region Conservation Foundation (TRCF), member municipalities and partners on flagship projects such The Meadoway, Tommy Thompson Park, Bolton Camp Redevelopment, and Black Creek Pioneer Village revitalization. Measuring Performance In measuring progress towards the desired outcomes for this strategy, the Regional Watershed Monitoring Program will continue to provide the information needed to assess the biodiversity and ecological function of regional greenspace and water resources. TRCA will use GIS databases to inventory the existing extent of publicly owned and protected greenspace in the region and measure the amount of newly acquired greenspace. Through the preparation of various plans and strategies, TRCA will track how communities engage with greenspace. To understand how watershed community citizens are using greenspace the organization will engage them through surveys and other feedback tools. Progress and success will be tracked and measured through CPR. Draft 111 Strategy 4 — Create complete communities that integrate nature and the built environment Complete communities support the well-being of each resident by providing a full range of housing, transportation, community infrastructure and open space opportunities. In order to create complete communities, TRCA needs to incorporate livability and sustainability into new developments, while supporting the transformation and retrofitting of existing neighbourhoods to reduce their environmental footprint and increase their resilience. Desired Outcomes 1. Greenspaces, green infrastructure, more sustainable developments, and community retrofits that benefit community members and reduce environmental impacts. 2. Optimal access to TRCA owned or managed greenspace 3. A strong sense of place for all communities that is grounded in environmental health and sustainability, and recognizes and celebrates natural and cultural heritage. 4. Existing and new communities are planned to integrate natural systems and achieve a less impactful (e.g. lower carbon) environmental footprint 2013-2017 Accomplishments Since 2013. TRCA has: conducted technical reviews to facilitate development and infrastructure projects across jurisdictional projects including the Spadina Subway Extension, Metrolinx Regional Express Rail, Highway 427 extension, redevelopments in Intensification Areas and in new employment areas (e.g., Vaughan, Caledon, Pickering). supported member municipalities in integrating greenspace and green infrastructure into new and existing communities through initiatives such as retrofitting existing stormwater management ponds, terrestrial natural heritage system design, urban forest management and facilitating low impact development obtained City of Toronto and Garfield W. Weston Foundation support for Phase 1 of The Meadoway project that will transform portions of the Gatineau hydro corridor in East Toronto into vibrant, biodiverse public spaces. initiated development of the next generation of TRCA watershed plans that demonstrate how watershed protection can be integrated into new development and redevelopments to achieve greater certainty for all involved. supported municipal partners in addressing provincial requirements for hazards, watershed planning, and natural heritage in land use decision-making through developing guidelines and policies to inform their decisions. Projected Strategic Accomplishments (2018 — 2022) Assist landowners and government partners to realize complete communities and environmental best practices in new developments and existing neighborhoods. Assess TRCA's development review process with member municipalities, industry and other stakeholders to identify opportunities to facilitate more timely reviews. Draft 1 12 Provide value-added advice to protect natural heritage, reduce risk from flooding and erosion, reduce greenhouse gas emissions and restore habitats in the design of new communities and redeveloping areas. Work with industry, private businesses and municipal partners to integrate natural heritage, elements of the Regional Trail Strategy, and green infrastructure into the design of new communities, and the redevelopment of older communities, at the earliest stage of the planning process in order to achieve vibrant award winning public spaces and multiple community benefits. Engage with member municipalities, academic institutions, the development industry, and professional associations to deliver professional development programs, conduct design charrettes and forums to achieve integrated sustainable community design in projects and plans. Measuring Performance Measuring TRCA's progress towards desired outcomes for this strategy will require reliance on existing information and in some cases new data. The land and vegetation cover data and trail mapping data collected by TRCA and member municipalities will allow the organizations to assess collective success in increasing the amount of greenspace and active transportation infrastructure passing through the jurisdiction. Projects including restored steam corridors and retrofitted ponds will be tracked in TRCA databases. Using CPR, the volume of permit reviews will be reported on, and the number of individuals receiving training and certifications through TRCA education and engagement will be tracked. Understanding community health needs may require new partnerships with public health authorities, while assessing 'sense of place' will involve surveys with staff and stakeholders in the development process and direct input from community members. Draft 113 Strategy 5 — Foster sustainable citizenship To foster engagement of community members, TRCA needs to build civic capacity by providing the tools and opportunities needed for community members to transition from participants into advocates and leaders. TRCA can also facilitate a two-way dialogue with community members to ensure that local knowledge, ideas and concerns are integrated into decision-making by governments and agencies. Desired Outcomes Improved community awareness and understanding of important environmental issues and the work being done by TRCA to protect the environment and make the region more sustainable. 2. More frequent engagement by community members in nature -based educational, recreational activities, and sustainability actions. 3. Strong community leadership in, and ownership of, watershed planning, community planning, and sustainability initiatives. 2013-2017 Accomplishments Since 2013. TRCA has: led the Environmental Leaders of Tomorrow program that helps school -aged children make important connections with nature, and challenges them to develop their ecological literacy and leadership skills. established a Regional Watershed Alliance, whose membership is comprised of citizen representatives, politicians, municipal and NGO representatives, to enable engagement and respond to stakeholder concerns in watershed management and sustainability issues in the jurisdiction. increased public awareness of the value of energy and water conservation through educational activities delivered by TRCA's Education, Training and Outreach and Community Transformation teams. Projected Strategic Accomplishments (2018 — 2022) Provide increased engagement opportunities for stakeholders of all ages that build environmental, sustainability and climate awareness and promote leadership within communities including training and capacity building. Develop a greater diversity of nature -based programs to attract a wider range of community participants in TRCA programs. Work with TRCF to secure funding, community awareness and involvement around TRCA and TRCF flagship projects including The Meadoway, Tommy Thompson Park, Black Creek Pioneer Village, Bolton Camp redevelopment and the "Look After Where You Live' program. Engage school boards and governments in discussions on how to achieve cost efficient and equitable access for students to curriculum out of class nature — science based education activities. Measuring Performance TRCA will track participation rates in its programs and events and adjust programs based on data captured on use of TRCA destinations and programs. TRCA will also specifically monitor youth and elementary aged children participation rates in environmental education programs and planning initiatives. TRCA will map Draft 114 school participation rates in a geospatial database, and report on corresponding demographic, health, academic and other relevant data. Draft 1 15 Strategy 6 — Tell the story of the Toronto region Equipped with a strong sense of place, community members are more likely to be champions for their communities, for their local environment, and for conservation. TRCA will help to tell the story of the region's rich history through a range of voices and perspectives that fully represent the cultural diversity and rich heritage. By engaging all community partners in this conversation, TRCA will remember, teach and celebrate the experiences that form individual and shared identities. Desired Outcomes 1. All community members celebrate the natural heritage, cultural heritage and diversity of the Toronto Region. 2. Additional engagement of indigenous communities and a broad range of diverse communities in the design of TRCA's education and stewardship programs. 3. Reflection of the diversity of the Toronto region in TRCA programs. 4. Preservation and restoration of historic TRCA assets and the recognition and communication of their cultural significance. 2013-2017 Accomplishments Since 2013, TRCA has: established Bolton Camp by purchasing 254 acres of property and 50 historic buildings in the Town of Caledon, and launched a plan led by TRCA's Education, Training and Outreach team to re -purpose the site as a community cultural hub. preserved and promoted the cultural heritage of European settlement in the region by investing in a new collections management database and environmental control system to ensure that artifacts at Black Creek Pioneer Village will be preserved for future enjoyment and education; and curated Breaking the Silence: Stories of the British Home Children, 1869-1948, an exhibit at Black Creek Pioneer Village that was recognized with the Ontario Museum Association's 2016 Award for Excellence in Exhibitions. repurposed several historic buildings and properties for innovative programming and community activities that have allowed TRCA's cultural heritage to be shared with new audiences. Projected Strategic Accomplishments (2018 — 2022) Develop a clear and consistent identity and corporate brand for TRCA and build TRCA's visibility through formal and informal communication channels. Integrate cultural heritage broadly throughout TRCA programming with a focus on fun, learning, and personal stories including those of indigenous community members. Continue to engage the region's diverse communities to tell their stories and recognize their contributions, and develop community events that celebrate cultural heritage. Update TRCA's Master Plans including our Archaeological Master Plan and Master Plans for specific Conservation Areas with new information obtained from relevant reviews and studies. Seek historic designations for TRCA's buildings, as well as new sources of funding for their restoration re -use, and maintenance, where applicable. Draft 116 Focus on developing information that is accessible and engaging using a variety of mediums, including digital technology. Measuring Performance TRCA will track its efforts to tell the story of the Toronto region through media analysis including both print and social media. TRCA will continue to track visitor rates for its cultural heritage destinations such as Black Creek Pioneer Village. TRCA will track its progress on addressing costs of heritage buildings through asset management planning. The organization will also apply methods of tracking its efforts including satisfaction surveys, online reviews and user rates of historic properties. Draft 117 Strategy 7 — Build partnerships and new business models Securing stable funding and resources to carry out TRCA's mandate remains an ongoing priority for the organization. New opportunities for funding and collaborative arrangements are emerging; but at the same time, competition for funding and resources is increasing. The economic landscape that supports TRCA and its work is shifting, and TRCA must continually assess and respond to changes affecting funding and resources. Desired Outcomes 1. Sustainable business models to fulfill all TRCA Strategic Plan goals 2. Working with TRCF to ensure capacity to deliver on TRCA and partner priorities through more diversified funding sources. 3. Ensuring TRCA's networks and strong relationships with senior levels of government and private sector stakeholders are leveraged to accelerate progress on member municipality objectives. 2013-2017 Accomplishments Since 2013, TRCA has: upgraded business services by implementing more centralized financial reporting for TRCA's programs, and developed a consistent, organization -wide approach for managing formal agreements with member municipalities, agencies, and other organizations for TRCA services on a cost -recovery basis so as to improve and streamline service delivery and diversify revenues. explored new business models that include partnerships with private companies that use TRCA properties for innovative purposes such as night life programs at Black Creek Pioneer Village, Treetop Trekking at Bruce's Mill and Heart Lake Conservation Areas, and Wet'n' Wild at Clairevillle Conservation Area. grown TRCA's capacity to deliver fee for service capital projects for member municipalities such as the East Don River trail, Scarborough Waterfront EA, the Lakeview waterfront connection with the Region of Peel and Credit Valley Conservation Authority, and Lower Don River Flood Protection projects. Obtained federal grants, e.g., National Disaster Mitigation Program grants, to conduct the flood studies and analyses required to inform key growth and infrastructure projects. Projected Strategic Accomplishments (2018 — 2022) Continue to diversify TRCA's financial capacity by leveraging government funding to attract private sector funding through TRCF. Raise the profile of TRCF, by working together to advance flagship initiatives. Advance new business models to maintain assets and ensure efficient program delivery. Develop a clear and consistent identity and leadership voice for TRCA and build TRCA's visibility through Corporate Branding Strategy, media exposure, events, conferences and partnerships. Establish service rates consistent with other service providers as part of the plan for growing TRCA's fee-for-service work. Draft 1 18 Measuring Performance TRCA will track core outputs such as the amount of funding received from different sources, and evaluate the success of new business models. TRCA will also explore new performance metrics, such as the number of partnerships by type, retention rate of partnerships through CPR, and conduct satisfaction surveys to partners as fee for service work is delivered. Draft 1 19 Strategy 8 — Gather and share the best sustainability knowledge TRCA is part of a network of thought leaders striving to address a range of urban sustainability issues, including watershed management, climate change mitigation and adaptation, and ecosystem conservation. TRCA is recognized for its expertise by researchers, practitioners and community members, and are well positioned to help generate and mobilize the knowledge needed to answer urgent environmental challenges. Desired Outcomes Community members have access to TRCA research and data, and other leading science, to convey a clear picture of the environmental health of watersheds in the jurisdiction. 2. Community and infrastructure planning, design, operation and renewal in member municipalities is informed by the best sustainability knowledge and research, including data and studies by TRCA, member municipalities and other leaders in the jurisdiction. 3. TRCA programs and projects are evidence -based and informed by both high-quality local research and global best practices. 2013-2017 Accomplishments Since 2013, TRCA has: • updated flood warning systems, flood mapping and modelling, and risk assessments, and worked with member municipalities to develop flood remediation plans to reduce flood risk, and enhance emergency response. This work has included working with stakeholders to conduct updated studies for flood - prone Special Policy Area communities to provide guidance on risk mitigation and other measures required to facilitate safe redevelopment. finalized the Toronto and Region Source Water Protection Assessment Report which identifies vulnerable areas and potential future threats to municipal drinking water supplies to inform the review of projects and plans. • developed the Integrated Restoration Prioritization process which strategically directs TRCA restoration work to provide maximum benefit for the ecological health of the nine watersheds, and the TRCA Guideline for Determining Ecosystem Compensation which outlines required mitigation when a decision to impact a feature is made as a last resort. Projected Strategic Accomplishments (2018 — 2022) Increase collaboration with governmental, academic institutions, private sector and not-for-profit stakeholders to develop leading-edge sustainability knowledge. Continue to demonstrate leading-edge community energy efficiency and sustainable design practices in TRCA facilities, including at the Living City Campus at Kortright. Bring together agencies professional organizations, and academic institutions working on protection and restoration in the jurisdiction to maximize efficiencies and to ensure the best science and data is leveraged in the delivery of programs and projects. Deliver knowledge sharing events to professionals in the fields of environmental engineering, restoration ecology and climate change resilience. Draft 20 Undertake pilot collaborations with industry, academic institutions and partners to determine and demonstrate which TRCA data are most useful in supporting sustainable practices, and how best to provide access to that data to achieve more sustainable development. Measuring Performance TRCA will monitor how data and information are accessed and used, both internally by staff and externally by partners and community members, and seek user feedback in order to improve the value of this information. TRCA will also invite reviews from participants in knowledge sharing events and programs. In addition, TRCA will continue to explore which emerging or existing indicators can be applied to measure the implementation of sustainability best practices in local community design and retrofit projects. Draft 121 Strategy 9 — Measure performance Measuring Performance at TRCA and in the jurisdiction helps the organization understand what it is doing well and what still needs to be done in order to achieve its goals. TRCA must use what it learns from progress measurement to adjust its policies and priorities, achieve its mandate, improve programs and projects, and reallocate resources to where they will deliver the greatest impact for its stakeholders. Desired Outcomes 1. Decision making about planning, growth, development and redevelopment in the jurisdiction is evidence -based and draws on indicators of environmental, social, and economic well-being. 2. All TRCA programs and major projects are designed using the best possible monitoring measures to ensure that program activities will help realize desired strategic outcomes. 3. A common understanding about environmental and sustainability goals, targets and measurements in the jurisdiction that facilitates collaboration and collective action. 2013-2017 Accomplishments Since 2013, TRCA has: built and implemented an internal database, CPR, that tracks all programs and projects, including deliverables, performance metrics and strategic alignment. produced the set of 2013 and 2018 Watershed Report Cards which reported on the state of health of terrestrial and aquatic ecosystems in all TRCA watersheds and the waterfront. produced the 2016 update to The Living City Report Card, which tracks progress on the environmental health and sustainability performance in the jurisdiction, delivered using new, creative communications, including The Living City Art project. Projected Strategic Accomplishments (2018 — 2022) Invest in digital technologies which will allow the organization to better measure and communicate TRCA's value proposition. Improve and enhance the CPR database by developing consistent reporting measures including key performance indicators and targets to measure progress towards strategic outcomes and to report on the impact of TRCA work. Produce updated Watershed and Living City Report Cards on a regular basis and support community - led reporting to ensure stakeholders and community members understand the environmental health of TRCA watersheds. Work with industry, government academic institutions and partners to highlight successful and innovative projects in journals and publications where innovative approaches have been used. Draft 1 22 Measuring Performance CPR is central to TRCA's planning and decision-making, while providing the information necessary to manage and allocate resources for the greatest potential benefit. TRCA will continue to enhance and expand the value and role of the CPR database. CPR will inform questions such as what is the potential scale of impact for a project, what is the importance of funding a project at any given time, does it make sense for the organization to fund a project, along with indicators and data that can trace outcomes and indicators to the investment in a project or program. TRCA will work with its member municipalities to standardize and integrate environmental and sustainability data across the jurisdiction, to make decisions informed by the best evidence, and report on progress in ways that are meaningful to stakeholders. Draft 123 Strategy 10 —Accelerate innovation To address the urgent and complex growth and sustainability challenges of the region, TRCA must accelerate the pace of innovation. TRCA must purposefully create the conditions for innovation and continuous improvement and share these innovations with its member municipalities throughout the region to advance shared objectives in sustainability. Desired Outcomes 1. Recognition for TRCA and its member municipalities as leaders in sustainability innovation. 2. Staff are supported in piloting innovative ideas to address sustainability challenges, and to help generate optimal results from finite resources. 2013-2017 Accomplishments Since 2013, TRCA has: implemented green infrastructure and other innovative techniques across the region to restore waterfronts, valleys, forests and wetlands to protect water resources and ecosystem health. developed advanced models to ensure restoration activities are targeted in the most cost efficient and ecologically important way. implemented new approaches to plant propagation to ensure there are enough trees, shrubs and wetland plants available for TRCA and partner ecological restoration projects. demonstrated innovative partnerships and business models for accelerating sustainability progress in the Toronto region, including the Living City Campus, the Sustainable Neighbourhood Retrofit Program and Partners in Project Green. Projected Strategic Accomplishments (2018 — 2022) Open TRCA's head office by 2022, which will demonstrate innovative green building practices Expand TRCA's fee-for-service consulting work to help address member municipality and partner objectives in a financially sustainable way. Continue to host knowledge sharing events such as the TRCA and International Erosion Control Association (TRIECA) Conference. Develop user-friendly planning tools that identify how flood risks can be reduced and how ecosystems can be protected and restored, recognizing urban growth and climate change. Work closely with member municipalities, academic institutions and private industry to monitor, evaluate, and pilot new innovative technologies in TRCA's work. Seek input from TRCA staff and support their efforts to develop innovations that improve program delivery. Conduct a staff survey on a regular basis to highlight progress on staff related initiatives and to determine opportunities for continuous improvement. Draft 24 Measuring Performance TRCA will measure its performance internally by tracking new program adoption and expansion, as well as surveying staff to ensure they feel supported in taking innovative approaches to achieve program goals. TRCA will track attendance at forums and symposiums on innovative practices along with the number of TRCA-led and partnership innovations recognized in journals and publications. TRCA will assess its progress using leading innovation indices and urban regional environmental performance indicators, e.g., percentage of protected areas/waterways/parks versus land area. Draft 125 Strategy 11 — Invest in our staff TRCA employees build and deliver programs, provide service to clients and the public, and respond to the challenges and opportunities that allow TRCA to complete its mandate. TRCA needs knowledgeable, talented, and motivated staff equipped with tools to undertake complex work efficiently and effectively. With talented workers being increasingly discerning, it is more important than ever for TRCA to invest in hiring, developing, supporting, and retaining high performing staff. Desired Outcomes 1. All staff are informed and supported to effectively perform their roles. 2. A healthy work / life balance that promotes wellness for all staff. 3. All staff understand how their daily work connects to the strategic goals and priorities of TRCA. 2013-2017 Accomplishments Since 2013. TRCA has: started the implementation of Business World software system to integrate the internal financial management systems and to make tracking and reporting easier for staff. developed stronger internal Training Commitment, Professional Development, and Performance Management programs, and conducted a TRCA Employee Culture survey. developed the digital Staff HUB, an internal digital communication platform, that helps staff connect with each other and access the information and tools they need to do their jobs well. standardized and improved TRCA's hiring process through the Employee Complement Management program. Projected Strategic Accomplishments (2018 — 2022) Prepare new policies, procedures, standards and guidelines for how TRCA employees interact with the organization and customers. Introduce streamlined methods for communicating the organization's key successes and areas for improvement, both internally and for stakeholders. Implement a Human Resources Information System (HRIS) to streamline human resources and payroll services. Strengthen HR and Corporate Services teams to ensure necessary training for staff and to better support employee performance and wellness. Encourage interdisciplinary and interdepartmental teams on projects and plans. Create a TRCA Succession Plan that identifies future leaders and ensures business continuity. Draft 126 Measuring Performance The annual staff survey will continue to be used to assess staff satisfaction and to obtain information regarding access to tools needed to do their jobs well. The new HRIS will track and monitor training and retention of staff. Other measures, such as the introduction of new policy and guidelines, and staff progression and participation rates in work/life balance programs, can also be used to assess progress towards desired outcomes. Draft 127 Strategy 12 — Facilitate a region -wide approach to sustainability Around the world, urban regions are becoming connected across their constituent municipal boundaries to tackle pressing sustainability challenges, including greenhouse emissions reduction, climate resilience, transit and transportation, food security, waste management and watershed conservation. TRCA plays an important coordination role on matters that cross municipal boundaries. To achieve shared goals of a green, sustainable, prosperous region, TRCA must build on its history of bringing stakeholders together from across watersheds in the jurisdiction to ensure regional -scale cross boundary collaboration on today's challenges. Desired outcomes 1. TRCA initiatives are coordinated with member municipalities and partners to address the most important environmental issues in the jurisdiction. 2. Stakeholders across the region within the jurisdiction collaborate effectively to advance action on sustainability issues with major, measurable impact. 2013-2017 Accomplishments Since 2013, TRCA has: launched the Regional Watershed Alliance, which serves as a forum for collaboration and information sharing on environmental issues across TRCA's jurisdiction. assisted CivicAction in examining the future of regional collaboration for sustainability in the Toronto region. engaged and supported member hospitals in TRCA's Greening Health Care program to achieve major GHG emissions reductions, water savings, energy savings and cost reductions. established the Greater Golden Horseshoe Conservation Authorities Coalition, with other Conservation Authorities, to ensure a coordinated response on regional initiatives such as inter -jurisdictional infrastructure projects. Projected Strategic Accomplishments (2018 — 2022) Develop Master Service Agreements and Fee -For -Service Arrangements with member municipalities to help achieve their sustainability objectives. Publish the Living City Report Card and Watershed Report Cards to provide clear indicators of environmental health within the jurisdiction. Ensure that updated TRCA plans and strategies are leveraged in updates to municipal official plans and in provincial and regional infrastructure initiatives. Expand the Partners and Project Green Eco -Zone program to include emerging employment areas in the jurisdiction sublectto partner funding. Measuring Performance Indicators in the Watershed and Living City Report Card will be used to measure success. Board reports on major projects such as The Meadoway, Scarborough Waterfront Environmental Assessment and others will track progress and ensure strong controls and monitoring of key TRCA and TRCF projects. The success of the projects will be tracked and reported to stakeholders through annual reporting. Draft 128 3. Executing and Maintaining Progress on the Updated Strategic Plan Each of the 12 strategic priorities in this update to the strategic plan has been assigned a list of projected accomplishments through 2022 that will accelerate TRCA's progress toward desired outcomes. Achieving these organizational five-year performance goals requires combined efforts across multiple TRCA and TRCF service areas and teams. TRCA will identify process actions that the organization will need to undertake, or continue, to meet its performance goals. These actions, consisting of programs, projects and special initiatives, will make up the day-to-day work plans of TRCA divisions, business units, and staff. In order to confirm that the plans are translating into the accomplishments and outcomes the organization desires, the organization will need to continuously measure its performance. TRCA will track, on an ongoing basis, whether process actions are being completed and if those process actions are moving the performance goals forward. TRCA will provide updates on outcomes in Annual Reports and as Board of Directors items. In order to implement this tracking system, TRCA will develop and employ a series of Key Performance Indicators (KPIs). These KPIs will help TRCA measure, monitor, evaluate, report, and improve its work. As TRCA moves toward a model that seeks to measure outputs/metrics and determine their performance, the organization must also understand and measure the overall impacts achieved which contribute to reaching the strategic goals of the organization. KPI's focus on TRCA's long-term goals and can be measured through the evaluation of internal performance measures and external collective efforts. TRCA staff have begun the process of determining corporate and collective impacts through the establishment of five categories which contain a number of classifications. These classifications will be used to define the overall indicators and impacts of TRCA's corporate outputs in the future. Each strategy in the Strategic Plan update correlates to a series of outputs, performance measures and KPI classifications (See Table 1 — TRCA Strategic Plan Update Measuring Performance). The classifications will continue to be refined and developed into formal KPIs which will help to measure and report on TRCA's overall success and performance. The categories and classifications developed include: Changing Behavior - TRCA is a leader and advocate striving to address a range of sustainability issues through research and engagement. Participating in a larger network allows the organization to generate, share and mobilize knowledge and expertise into action to address the complex challenges of the jurisdiction. Classifications: o Education; o Engagement; o Innovation; o Evidence Based Knowledge; o Advocacy; and o Healthy Lifestyles. Community Mobilization - By encouraging and building relationships and civic engagement, TRCA can build capacity to educate and inspire communities to become participants and leaders to have a positive influence its surrounding environment. Classifications: o Partnerships; o Social Capital; o Engagement; o Leadership; o Advocacy; o Stakeholder Collaboration; and o Community Action. Draft 129 Environmental Resiliency — In order to build environmental resiliency and health, and mitigate the impacts of climate change, TRCA is working towards protecting and restoring the natural environment. Classifications: o Natural Cover o Watershed Health o Protect and Restore the Natural System Business Excellence — TRCA will continue to provide responsive and efficient services, strengthening organization capacity and effectiveness, and ensure financial sustainability. Classifications: o Transparency and Completeness o Financial o Service Level Indicators o Service Excellence o Business Innovation Risk — A principal function of TRCA's work is to reduce the risk to life and damage to property, TRCA will continue to develop an awareness of emergent issues while also continuing to play an active role in planning and development for the region to protect its nine watersheds. Classifications: o Compliance o People and Property o Regulation If TRCA is not seeing adequate progress, it will make course corrections and adjust accordingly. Also, TRCA will continue to report on the progress that TRCA and its partners are making towards desired outcomes through regional environmental reporting initiatives such as TRCA watershed report cards and The Living City Report Card. Table 1 — TRCA Strategic Plan Update Measuring Performance Performance 1 - Green the Toronto Region's Economy # of partnerships established by % of repeat customers sector % of increase in revenue # of market transformation % of stakeholder/partner adoption technologies evaluated annually value of partnership (monetary, %of increase to revenue resource transfers and shared # of Non-TRCA adoption/integration of knowledge) programs into communities/policies/other % of Living City Transition programs that # of Living City Transition programs achieve financial sustainability through self - delivered sufficient business model % of stakeholder/partner adoption 2 - Manage Our Regional Water Resources for Current and Future Generations # of restored water resources # of monitoring stations within the jurisdiction (by type) # of data requests from stakeholder/partner # of data sets collected # of flood line maps Draft % of annual restored water resources based on target % of stations required to capture full jurisdiction monitoring (density) % potable water quality standards met % of service delivery standards met to stakeholder/partner requests % of data sets reviewed for quality control % of jurisdiction with current flood line mapping ( 5 years) Performance Indicators Financial Service Excellence Stakeholder Collaboration Community Action Financial Community Action Financial Protect and Restore Natural System Transparency and Completeness Watershed Health Service Excellence rand 30 Outputs/Metrics Performance Key Performance Indicators # of m of valley and shoreline protected % of jurisdiction protected Protect and Restore Natural System # of m of valley and shoreline % of remediated erosion sites remain stable Protect and Restore Natural System repaired/ remediated post 100 year storms Service Excellence # of data point review and corrected annually % of data points with "good grades" Service Excellence # of real-time flood monitoring % of web application availability Service Excellence stations # of Flood Monitoring and Real Time Gauging Transparency and Completeness website hits annually 3 - Rethink Greenspace to Maximize its Value # of Ha currently held within the % of total Ha acquired based on annual target Healthy Lifestyles jurisdiction Greenspace Acquisition Plan People and Property # of Ha acquired annually % of total Ha acquired based on annual target Healthy Lifestyles Greens ace Acquisition Plan People and Property % of restored habitat (Ha/m) grounded in Protect and Restore Natural System Integrated Restoration Plan #/$ of restoration projects completed via Excellence # of restoration sites TRCA levyService #/$ of restoration projects completed via Financial leveraged funding or additional funding Service Excellence streams # of report cards % of report cards updated/compiled over a 4 Service Excellence year cycle Transparency and Completeness # of participants on user surveys # of invited participants in attendance at Engagement stakeholder engagement opportunities Stakeholder Collaboration # of users captured via trail #/value of user satisfaction rating Healthy Lifestyle counters Service Excellence # of land management and master o /o of land Advocacy plan recommendations plan approved recommendations Community Action implemented by TRCA or stakeholder/partner annually Stakeholder Collaboration 4 - Create Complete Communities that Integrate Nature and the Built Environment # of partners contributing regular updates to the # of km of interregional trails by regional trail data Stakeholder Collaboration jurisdiction. program Service Excellence % of Trail Strategy complete (KM) Transparency and Completeness # of km of regional trails achieved through the planning and development process (internal and external # of community retrofits % of community participation Community Action # of community events % of community participation Community Action 5 - Foster Sustainable Citizenship value/rating(TripAdvisor) Healthy Lifestyles # of visitors annually /a of membership renewal Service Excellence # of memberships annually # of households within a Xkm to accessible greens ace # of business partnerships/joint % or revenue increase (Partner venture) Business Innovation ventures Financial Draft 131 Outputs/Metrics Performance Key Performance Indicators Ratio of students participating in programs by Education # of student participating (by type) region Service Excellence % of return rate b school board # of programming opportunities % of uptake (new/ongoing/discontinued) Community Action % of program growth # of participating classes % of participants with behavior Education change/understanding % of program growth # of communities engaged % of participants with behavior Education change/understanding # of class -led environmental % of program growth initiatives undertaken % of participants with behavior change Education understanding # of PAIE participants % of PAIE participants that are successful in Education employment Stakeholder Collaboration 6 - Tell the Story of the Toronto Region # of artifacts presented on an % growth rate on heritage programing Education annual basis % of heritage buildings assessed (work People and Property # of heritage buildings towards SOGR) Service Excellence # of priority infrastructure repairs # of indigenous communities % of TRCA (by type) projects initiation Engagement engaged % of jurisdiction — phase 2 Transparency and Completeness # of cultural heritage programs % of uptake (new/ongoing/discontinued) Community Action Education # of artifacts presented on an % growth rate on heritage programing annual basis 7 — Build Partnerships and New Business Models % of projects/programs that achieve financial Business Innovation # of SLA/MOU annually sustainability through self-sufficient business Financial model Service Excellence $ of leveraged funds % of overall budget annually Financial Transparency and Completeness Business Innovation # of partner/venture using TRCA o /o of revenue growth assets Financial 8 — Gather and Share the Best Sustainability Knowledge # of knowledge sharing events % of attendance/revenue "experts" Evidence Based Knowledge # requests for Service Excellence # of research projects # of citations and academic publications by Evidence Based Knowledge external (policies/plans) stakeholder/partner Leadership # of demonstration projects % of uptake by stakeholder/partner Community Action Innovation # of pilot collaboration technologies Community Action o evaluated annually /o of stakeholder/partner adoption Innovation Stakeholder Collaboration 9 — Measure Performance % of compliance with TRCA plan delivery/plan review standards # of permits % of applications meeting service delivery Service Excellence targets/standards Regulation # of regional studies/Ops incorporating watershed/ Ian prioritiesloutcomes # of environmental assessment % of compliance with TRCA delivery/ review Service Excellence conducted by TRCA standards and timelines Regulation Draft 132 Outputs/Metrics Performance Key Performance Indicators FOI statistical survey(municipal freedom and Service Excellence # of FOls protection of privacy act) Transparency and Completeness Annual audit No irregularities Service Excellence Transparency and Completeness $ value of projects/programs with % of growth of self -generated revenue Financial self -generated revenue % of program areas with 4 year TOC business Service Excellence tans Transparency and Completeness # of assets identified in asset People and Property management strategy as high o of high priority assets remediated/SOGR /° Service Excellence priority # of program areas with current % of SOPs and/or service delivery standards Service Excellence SOP/service delivery standard met Transparency and Completeness # of program areas with sustainable % of programs areas have current (4 years) Financial financial targets _ sustainable financial targets Service Excellence 10 —Accelerate Innovation # of new program adoption and or expansion Business Innovation # of new program initiatives Business Innovation # of new technologies tested % of new technologies adopted Community Action Stakeholder Collaboration # of new diversified funding % of revenue increase to project/program Business Innovation strategies Financial # of attendees at conferences and % increase of attendees Evidence Based Knowledge symposiums Education 11 — Invest in Our Staff Annual work plan/performance % of completion in a timely manner Service Excellence reviews for all staff Transparency and Completeness # of 'functions" within the % of "Function (job description) assessed for Service Excellence organization completeness and equity Transparency and Completeness Annual staff survey % staff satisfied with job and organization Transparency and Completeness /o of staff accessing TRCA information # of Staff training opportunities % of staff with required and current training Education Service Excellence # of Health and Safety Occurrences % of reduction for occurrences People and Property Service Excellence 12 — Facilitate a Region -Wide Approach to Sustainability increase of SLAs within a municipality # of SLAB with stakeholder/partner Financial Service Excellence $ of offset to municipal levy Stakeholder Collaboration and/orplans are # of times TRCA policies and/or plans are Community Action # of TRCA published policies/plan referenced/adopted by stakeholder/partner Evidence Based Knowledge Stakeholder Collaboration Finally, TRCA will invite member municipalities and stakeholders from across the jurisdiction to provide feedback on how successful TRCA has been in facilitating regional action and collaboration when the organization publishes its annual reports, and as information items that come forward for Regional Watershed Alliance and Board of Directors consideration. 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